Shipping policy

Shipping Policy

1. Delivery Areas

We deliver across South Africa, including major cities like Johannesburg and Pretoria. For remote or outlying areas, additional delivery fees may apply.

2. Delivery Fees

Standard Delivery:A delivery fee of R380 applies to orders below R5,000.

Outlying Areas/Orders above R5000:A surcharge may apply, and customers will be informed before dispatch.

3. Delivery Timeframes

In-stock items: 5-10 business days for major cities, 7-14 business days for outlying areas.Custom or made-to-order furniture: 3-6 weeks, depending on the complexity of the order.

4. Order Processing

Once your order is placed, we will process it within 2 business days and notify you of the estimated delivery date.

5. Delivery Process

Our team will contact you in advance to schedule the delivery.

Someone must be available to receive the furniture at the scheduled time.

We offer free basic assembly for select furniture items.

6. Damaged or Incorrect Items If you receive a damaged or incorrect item, notify us within 48 hours of delivery.

We will arrange for a replacement or refund if the damage is verified.

Items must be unused and in their original packaging for returns.

7. Returns & Exchanges

Returns are accepted within 7 days of delivery for eligible items.

A return shipping fee may apply unless the return is due to damage or an error on our part.

Custom or made-to-order items are non-returnable unless defective.

8. Contact Us

For shipping inquiries, contact our customer support team at:

Email:roomstoptier@gmail.com

Phone:‪+27 72 349 2137‬