Refund policy

Return & Refund Policy

Thank you for shopping with us! We hope you love your purchase. If you are not completely satisfied, we are happy to assist with returns and refunds under the following conditions:

1. Return Window

You may return items within 25 days from the date of purchase.

2. Condition of Items

To be eligible for a return, items must be:

Unused, unopened, and in their original packaging.

In the same condition that you received it.

Proof of purchase (receipt or order confirmation) is required.

3. Non-Refundable Items

Certain items are non-refundable, including:

 Perishable goods.

Customized or personalized products.

Final sale or clearance items.

4. Return Process

To initiate a return, please contact our customer service at roomstoptier@gmail.com

Once your return is approved, you will receive instructions on how to return the item.

5. Refund Process

Refunds will be issued to the original payment method.

Please note that it may take 60 days for the refund to reflect in your account.

6. Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in fulfilling your order.

7. Exchanges

We do not offer exchanges, but you can return an item and place a new order.

If you have any questions or concerns about your return, please contact our customer support team at roomstoptier@gmail.com